Where is your pain?

If you answer “Yes” to more than one of the following questions you should call to schedule a demonstration of the premier courier management system available today – Rockhopper by Penguin Blue.

  1. Has your system caused or contributed to a serious service failure or loss of a customer?
  2. Are your staff members complaining that their “ten year old PC at home” is faster than your current system?
  3. Do you find that access to your data is inflexible and your staff spends a lot of time “massaging data” or worse yet: re-keying data for custom reports?
  4. Do you find yourself constantly amazed at what your total Courier Management Systems costs are?
  5. Does it feel like your software provider has a crowbar in your wallet?
  6. Do users of your system have to perform intricate keystroke patterns just to move from screen to screen?
  7. Do your Operations, Dispatch or Customer Service Manager spend too much time trying to piece together: “What really did happen with that job?”
  8. Have you ever heard your Dispatch, Operations or Customer Service manager say: “I can’t be in every screen all the time and there are no management or supervisory features. I just missed the problem”
  9. Does your Dispatch, Operations or Customer Service manager complain that important job/service related information is not readily available?
  10. Does your staff spend an inordinate amount of time pricing jobs because your system will not support a pricing scheme?
  11. Do you have to run a rating program to first price all jobs before you can report on them?
  12. Do you have multiple scheduled job records because different drivers are assigned to the job on different days?
  13. Do you have to determine if a job is in “History” before you can “find” it?
  14. Is your “driver paperwork check in” system antiquated, time consuming and sometimes inaccurate?
  15. Wouldn’t it be nice if when running a report you had the option to:

         • Preview
         • Print (or print only the 160th page of a 200 page report?)
         • Fax
         • E-Mail
         • Save

         All directly from “the system”?

  16. Would your Customer Service, Dispatch and Administration staffs love it if they could build and save their own reports with out taking a report writer course?
  17. Does your Customer Service staff use a third party program to remind them to enter jobs because the system cannot support the customer’s schedule?

Strike a nerve? (or possibly more?)

We are confident that we can help you solve problems and save you money in the process. Contact us for further details.